Website Privacy & GDPR Notice

This Privacy Notice applies only to visitors of the Hivelink marketing website (www.hivelink.co.uk) and to individuals who contact us via the website.

It does not apply to personal data processed within the Hivelink booking and payment platform by clubs, schools or activity providers.

Who we are

Hivelink Ltd
Company number: 12238018
Registered in England and Wales
Email: support@hivelink.co.uk
Website: https://www.hivelink.co.uk

Hivelink Ltd is the data controller for personal data processed in connection with this website and our marketing activities.

Personal data we collect via this website

We may collect and process the following personal data when you visit or interact with our website:

• name;
• email address;
• telephone number;
• organisation name;
• enquiry and message content;
• marketing preferences;
• IP address and basic usage data (via cookies and analytics).

How we use your data

We use personal data collected via this website to:

• respond to enquiries and demo requests;
• provide information about our products and services;
• send marketing communications where permitted;
• improve website performance and user experience;
• maintain website security and prevent misuse.

Lawful basis for processing

We process personal data under the following lawful bases:

• legitimate interests – responding to enquiries, pre-contract discussions, website analytics and security;
• consent – where you have opted in to receive marketing communications;
• legal obligation – where required to comply with applicable laws.

You may withdraw consent to marketing communications at any time.

Marketing communications

We may contact you about Hivelink products and services if:

• you have requested information or a demonstration; or
• you have provided consent to receive marketing communications.

You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.

Cookies and analytics

We use cookies and similar technologies to analyse website usage, improve performance and protect against abuse.

Further details are available in our Cookie Policy.

Data sharing

We may share personal data with trusted service providers where necessary to operate this website and our marketing activity, including:

• website hosting providers;
• analytics providers;
• email and CRM platforms.

All third parties are required to protect personal data in line with UK GDPR.

Data retention

We retain personal data only for as long as necessary to:

• respond to enquiries;
• manage marketing communications;
• meet legal and regulatory requirements.

Your rights

Under UK GDPR, you have the right to:

• access your personal data;
• request correction or deletion;
• object to processing for marketing purposes;
• withdraw consent where applicable.

Requests can be made using the contact details above.

Complaints

If you have concerns about how your personal data is handled, you may contact us at
support@hivelink.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

Platform privacy notice

Personal data processed within the Hivelink booking and payment platform is governed by a separate Privacy Notice provided to platform users.