Privacy & GDPR

Hivelink Ltd (“Hivelink,” “we,” “us,” or “our”) is committed to protecting the privacy of its users. This Privacy and GDPR Policy explains how we collect, use, store, and protect your personal data when using our website (www.hivelink.co.uk) and SaaS platform.

1. Data Collection & Processing

• Personal Data Collected: We collect user name, email address, billing details, and address. Additionally, we may collect IP addresses, cookies, device information, and usage analytics to improve our service.
• Third-Party Tools: We use Google Analytics for tracking website usage and Stripe for payment processing (Stripe’s Privacy Policy).
• Sensitive Data: Hivelink does not process sensitive personal data. However, our users may collect such data (e.g., medical information) for their own operational purposes. Hivelink is not responsible for the data users collect or store on our platform.

2. Legal Basis for Data Processing

• Contractual Necessity: We process data to provide our service as agreed upon with users.
• Marketing Communications: Users must opt in via form submission and can opt out using the unsubscribe links in our emails.

3. Data Storage, Security & Retention

• Storage Location: All data is stored in the UK (London) using a dedicated cloud provider.
• Retention Period: Data is retained for the minimum period required by UK law.
• Security Measures: Industry-standard security practices, including encryption and access controls, are in place.

4. User Rights & Requests

Users can request access, correction, or deletion of their data by contacting accounts@hivelink.co.uk.
Hivelink does not have a dedicated Data Protection Officer (DPO), but GDPR-related requests are handled via the above email.

5. User Responsibility & Liability Disclaimer

• User Responsibility for Data Collection: Users are solely responsible for any data they collect, store, or process using Hivelink. Users must ensure compliance with GDPR and other applicable laws.
• Indemnification: Users agree to indemnify and hold Hivelink harmless from any claims, damages, or regulatory fines arising from their data collection and processing activities.
• Prohibited Data Collection: Users must not collect highly sensitive or regulated data (e.g., medical records, financial data) unless they comply with all applicable legal requirements.

6. Third-Party Sharing & International Transfers

• No Sale of Data: We do not sell personal data.
• No Transfers Outside the UK/EU: Data is not transferred outside these regions.

7. Cookies & Tracking

Cookies Used

• Necessary cookies (required for platform functionality)
• Analytics cookies (Google Analytics, optional on marketing site)
• Advertising cookies (used on marketing site only, with opt-out option)
• Cookie Preferences: Users can manage cookie settings via our cookie banner.

8. Contact Information

For any privacy-related questions, please contact accounts@hivelink.co.uk.
By using Hivelink, you confirm that you have read, understood, and agreed to this Privacy and GDPR Policy.